Frequently Asked Questions
You have questions, we have answers.
1.
How much do your minor roadside assistance services cost?
Our roadside assistance services start out at just $85. This includes jump starts, lockouts, spare tire assistance, and fluid delivery, excluding the cost of fuel. We also offer mobile tire and battery services those cost more, and we suggest you call in for a quote.
2.
Do you sell tires?
Yes, we sell deliver and install tires at your home, office, or roadside location. Available 24/7.
3.
What forms of payment do you accept?
We accept most forms of payment including Credit card, Debit Card, Zelle & Cash.
4.
Can I pay for services over the phone?
Yes, we accept payments over the phone, but you may be asked to give extra information, and you must be the person who owns the card.
5.
I have roadside assistance insurance but they are closed. Can you guys help?
Yes, we can get you home today, but we would have to collect payment. We then give you a receipt to turn in to your insurance for reimbursement.
6.
My car is broke down, do you offer roadside assistance services?
Yes we do give us a call and let us help you.
7.
I have a stripped lug nut, can you guys remove it?
Yes, we use special stripped lug-nut removal equipment to remove any stripped nut or bolt.
8.
I lost my locking lug nut key and I can't get my tire off can you guys help?
Yes, we can remove them.
9.
Can I get service now and pay later?
No, all customers must pay for service before, during or after service. We reserve the right to collect payment upfront for any service.
10.
How Fast Should You Drive on the Spare Tire?
The recommended MPH for traveling on a spare or donut tire is 50 MPH. Most tires have this speed rating on the tire itself. Refer to your manual for help.
11.
How Long Can You Use the Temporary Spare Tire?
You should only use the temporary spare tire for emergencies. You should only use the spare to drive for about 50 miles at most.
⚠️ Important Service Notice
It is in this posture that we ask before you order a service to make sure you are 100% sure that you need the roadside assistance service because once we hang up the phone, put you on the schedule, and start heading out your way, we get paid.
We do not necessarily like taking people's money for no reason. We feel good when we save people money and take great pride in our quality service. But time is money and fuel, drivers/technicians, and insurance all cost money.
Refund & Cancellation Policy
🚫 No Cancellation Policy
No Cancellations: Once you order the service there are no cancellations or refunds.
Non-Refundable Reservation: After payment is received and processed it is then considered a non-refundable reservation for services and the driver is dispatched.
Cancellation Fees: Cancellation fees are charged in the amount of 100% of what was originally quoted during the scheduling process plus credit card processing fees. All sales are final.
10-Minute Exception: In extenuating circumstances, cancellations made within 10 minutes from the time of booking may be entitled to receive a 50% refund.
After 10 Minutes: Cancellations made 10 minutes after the time of booking will not receive a refund.